Frequently asked questions

What is shopperoo.com.au?

Shopperoo Aus is a platform developed to advertise locally manufactured products in Australia. Our aim is to list as much local businesses we can to create one unified platform where all Australian made products are showcased and help our own economy. We are also contributing to create more jobs in our community, products like our face masks are all made locally from people who recently lost their jobs.



How do I register as a business to sell on your platform?

Registration is easy, navigate to our page here: https://www.shopperoo.com.au/register-business Or feel free to contact us on contact@shopperoo.com.au Once registered, a member of our team will get in touch with you to complete the registration process and showcase your business on the website.



Is there any fees to advertise my products?

Registration is free for any business. If you are a not-for-profit organisation, we will advertise your products for free and won't take any commission at all. If you are not a not-for-profit but are supporting a good cause, we will support you in this and advertise for free and handle the sales for you. For other businesses, there's a small markup of 2% - 5% on your products to advertise on this platform to cover the cost of running the platform and providing a salary to the people who lost their jobs and are supporting this platform. Commission is on sales only and not on listing.



Where are you based?

We are based in Melbourne Victoria.



Our belief?

We believe in making this nation a better place. We can only achieve this by supporting Australian manufacturers, growers & service providers. If there's one thing this crisis has taught us is that we were overly dependent on overseas manufacturers and were slowly killing Australian made products. We can bring this back, 80% of people interviewed were willing to pay a extra premium for an Australian made product.



How do you verify the products being advertised?

We personally get in touch and verify every nomination & submission through our platform. Though we are not a certifcation organisation, we rely on Australian made certifications from https://www.australianmade.com.au/



What is the difference between you and other marketplaces?

Unlike other marketplaces, we are based in Australia, supported by locals and pays the salary of people who lost their jobs during this pandemic. Our fee structure is setup to cover only the basic cost of our website. Most important of all, our platform has been designed to support Australian made products only.



Face Masks FAQ

Where are your face masks made?

All our face masks are currently being manufactured in Melbourne. We have around 5 manufacturers from different regions to produce hand made face masks. These groups are local businesses or individuals who recently lost business or their jobs. Note that as they are manufatured by different teams, there might be slight differences from each face masks (elastic can be different or a very slight size difference to the millimetre).



Are face masks recommended?

As a good practice it is recommended to wear a face mask when leaving home if it is difficult to keep 1.5 metres apart from other people. - Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). - Keeping 1.5 metres between yourself and others and washing your hands are still the best defences against coronavirus (COVID-19). Please refer to your State's advice for more information.



Do your face masks follow any guidelines?

Our masks are made following the guideliness from DHHS: Cloth mask made of three layers of a mix of breathable fabric to ensure adequate protection. Note that they are not of surgical or medical quality.



Are your face masks washable?

Yes they are reusable and washable.



How long can I reuse a face mask?

A cloth mask should be washed each day after use. However, if during the day your mask is visibly dirty or wet, do not continue wearing your mask; the mask needs to be washed.



Do I need a filter for my masks?

Following the guidelines from DHHS, a filter is not required to protect yourself and others from Covid-19. Please follow updated instructions from your relevant health departments.



Disclaimer

Shopperoo Aus does not claim to completely protect or prevent you from contracting or transmitting COVID-19 or any other airborne virus, bacteria or other disease. Face and mouth masks are barriers to help confine droplets caused by sneezing or coughing. Our masks act as a simple barrier between you and the world. They are great for protecting your mouth and face and acting as some level of protection, especially when in close proximity to others. As with all health decisions, please consult with your doctor or medical professional to determine compatibility and suitability with your personal situation. We still advocate social distancing in line with the government's advice.
For more updated information, please follow directions from your relevant health authorities.



Do you provide warranty on your face masks?

As we are doing our best to support local businesses, we will do our best to look after you. If you are not happy with your face masks or there's any manufacturing defects in the first 5 days you receive them, get in touch with us on contact@shopperoo.com.au with photos of the defects. The team will either swap them for you or refund you depending on the case.



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