Shipping & Returns

Shipping Info

​Free standard shipping on Face Masks. 

Paid shipping for any other options.

General shipping timelines for domestic products: 

Overseas products:

  • Up to 30 days

Note that we are aware of some delays for our deliveries but we've been given a guarantee that they will be delivered within 2 - 4 days in addition to the days above.

Please get in touch if you are have any questions on your order:

Express shipping is now available on Australian made products only;


Face Masks:

- Express & Registered post calculated at checkout

Other items:

  • Flat rate shipping on our Toilet & Paper roll: $10.50 to Metro Melbourne only

  • Organic wash & soap: from $5.95

  • Other products: from $9.20

Note that the above is an indication of shipping cost. Full shipping cost is calculated at checkout. 

Defective Items

Face mask returns policy

Unfortunately we can’t offer you a refund or exchange on the face masks you buy from our website. 

These are hygienic use on faces and can't be returned or resold. 

If you do have any queries, we are more than happy to try to help you, send us an email at

Face mask shipping policy

Our Australian workforce is working around the clock to ensure all orders are fulfilled as soon as we can. We have people from different regions in Melbourne manufacturing these masks from their home and trying their best to ship it to you as soon as order is received.

Our face masks are shipped via Australia Post with no tracking. 

Please refer to Aus Post for delivery timelines:

For any large quantity order, please get in touch us directly via email to provide you with a better value. 

General returns policy

We always strive to do all we can to make sure our customers are happy with our products. Part of providing top customer service is to have an easy to understand return policy. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

* Face masks

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

- You have 10 days to request a refund, exchange or store credit from the time your item(s) arrive

- Refunds are only approved if the item does not match the description on our website or arrives defective.

- Please email us at for shipping instructions

- You may be responsible for shipping costs for the refund or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages

Shopperoo Aus is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier. If you have any further questions on how to do this please reach out to our customer support team at

If no tracking was provided, it is assumed that the risk of shipping is on the customer and Shopperoo Aus is not liable or won't reimburse the customer in susch scenario. 

All of our items are carefully inspected before being packaged and shipped. If, however, your items arrive damaged in transit please email us as soon as possible at with photos of the package and product.

-You have 10 days from the date of order to request a refund if your item(s) arrive defective. Exclusion applies, see Returns policy above.

- Shopperoo Aus will not be liable for any damaged items that have been used or if the damage is noticed past the 10-day mark.